Products that are shipped to you leave our premises in perfect condition. Every effort is made to ensure that more than adequate packaging is used for each and every shipment to ensure that it reaches you in perfect condition.
We monitor the delivery performance of all our shipping partners to ensure they provide both you and us with the best possible service.
In the unlikely event that you are not happy with your shipment you may return it to us (by post at your cost) or to one of our retail premises for a full refund. Unfortunately we will not be able to make any refund for postage and packing.
To return something to us you must first send an email notifying us of your intention to make the return. We will then issue you with a returns authorisation number which must be clearly visible on your parcel. Please send your email to RETURNS@CANDLE-CITY.CO.UK
All refunds will be made subject to goods being received in saleable condition. Refunds will be made to you within 7 working days of receipt of your return. Refunds will only be made using the original payment method. i.e. if you paid by card the refund will go back onto the same card.
This refund policy is current, is effective from March 2005 and supercedes any previous policy.
Our Privacy Policy at Candle City Ltd
Candle City Limited has created this privacy statement in order to demonstrate our commitment to privacy. The following discloses the information gathering and dissemination practices for this web site.
Information about our Organisation and Web site
Modern information and communication technologies play a fundamental role in the activities of an organisation like Candle City Limited.
We are based in United Kingdom.
Our principal activity is: Retailer of Candles and other Gift products
Our privacy policy covers: Candle City Limited and its web site(s):
Our business name(s): Candle City Limited Smellies (a trading name of Candle City Limited)
Address: 6 Kingsbury Street Marlborough Wiltshire SN8 1HU United Kingdom
Country: United Kingdom
Controller: Candle City Limited
Web Sites(s): www.candle-city.co.uk www.smellies.co.uk www.smellies.net www.candlecandle.co.uk www.candlecandle.com
Information Automatically Logged This site uses your IP address to help diagnose problems with our server and to administer our site.
This site records the browser type to monitor market penetration of various web browsers so we can better determine the Internet technologies we may utilize in the design of our pages.
This site uses page referrer data - that is, information about the page that linked you to this page - to determine to what extent our page is referenced by other resources on the Web.
This data may be used to preserve the integrity of our computing resources.
Personal Information This site collects your name, address and order details in order for us to fulfill your business transaction with our company.
Your name and address is used for delivery and billing purposes. We will send you information about our products as part of our customer service
We do not share any personal information with any third parties nor do we use any personal information for any purposes beyond those stated here.
Providing Visitors with Anonymous Access You can access our Web site home page and browse our site without disclosing your personal data.
The services and links of our Web site Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others.
Our Web site may include links to third pary Web service providers.
Automatic Collection of Information
We do use cookies on our Web site, however you will be able to continue to browse the website if you do not allow your browser to accept cookies from this website .. Though you will not be able to use the basket and check out functions. More information on our cookies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
Data Collection and Purpose Specification We collect the personal data that you may volunteer while using our services.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
We may collect and use personal data for the additional purpose of: Delivery of your orders. If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose: by indicating in a box at the point on the site where personal data is collected.
Disclosure and Visitor Choice We do not disclose your personal data to our subsidiaries or other organisations.
Confidentiality / Security We only store your delivery details on our own servers, all payment details are handled by our Payment Service Provider.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
unauthorised access improper use or disclosure unauthorised modification
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to third party organizations and government authorities except if required by law or other regulation.
Access to the personal data we may hold about you You can ask us, by sending postal mail to this address. There may be a small administration charge payable for this request.
Candle City Limited 6 Kingsbury Street Marlborough Wiltshire SN8 1HU United Kingdom
Telephone 0845 257 0344
Fax 0845 257 0355
Links to External Sites This site contains links to other sites. Candle City Limited is not responsible for the privacy practices or the content of such web sites.
Privacy Support If you have an enquiry or concern about our privacy policy, please contact us.
Returns & Refunds Policy
